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Register your AlphaTheta product
AlphaTheta warranty registration form
Frequently Asked Questions
Why is re-registration needed?
Why is re-registration needed?
Re-registration is required in cases where the original proof of purchase is not available — for example, if the product was bought second-hand from a private seller.
For warranty claims with AlphaTheta (formerly Pioneer DJ), a product must either:
- Be supported by the original proof of purchase, or
- Be officially registered to the current owner in the system
If neither is available, a warranty claim cannot be approved.
What does re-registration do?
What does re-registration do?
Re-registration transfers the product into your name in the official system used by AlphaTheta, authorized dealers, and service centers.
Once completed:
- You will be recognized as the official owner
- A new warranty certificate is issued for the remaining warranty period
- You (or a future buyer) can use the warranty without any issues
How long does re-registration take?
How long does re-registration take?
Re-registrations are processed on the same day the form is submitted — as long as it is received within our opening hours.
Opening hours:
- Monday – Thursday: 09:00 – 16:30
- Friday: 09:00 – 16:00
If the form is submitted outside of these hours, the re-registration will be completed on the next business day.
For more details, please read more about our opening hours here.
Is physical re-registration still required?
Is physical re-registration still required?
No — physical re-registration is no longer required.
Previously, the process required sending the device to a service center.
Today, re-registration is completed quickly and easily via an online form.
Do I need to re-register again if I sell the product?
Do I need to re-register again if I sell the product?
No.
Re-registration only needs to be completed once.
After that:
- The warranty remains valid
- The new owner can use the warranty without repeating the process
Can you re-register products that were not purchased from you?
Can you re-register products that were not purchased from you?
No.
Re-registration must be carried out by the original seller of the product.
If the product was originally purchased from another retailer, you will need to contact that retailer directly to have the re-registration completed.
Important to know
Important to know
- Re-registration is free of charge
- It is only required when the original proof of purchase is missing
- Without re-registration, warranty claims will be rejected
